Non-profit account suddenly shut down
ProjectPhoenix
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Nov-26-2020
01:07 PM
Dear Community, We had been using our non-profit account to receive a few very small donations over the last few months, and suddenly I received a message that we somehow violated the user agreement and that PayPal services won't be provided to us anymore. I have NO idea why this happened or what we are supposed to do. The phone number doesn't seem to work, and I can't find any way how to email PayPal about this. Any suggestions?
Labels:
- Labels:
-
Account Limitations
3 REPLIES 3
sharpiemarker
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-26-2020
01:22 PM
- Go to: https://www.paypal.com/smarthelp/contact-us
- Click Disputes and account limitations
- Click Account limitations
- Click Why my account may be limited or How to resolve an account limitation
- At the bottom, click Resolution Center to review case information
- Or, click Call Us
Kudos & Solved are greatly appreciated. 🙂
ProjectPhoenix
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-26-2020
02:06 PM
I've tried all that. When reviewing case information, it just says "your account has been closed". No actions are possible. When selecting "call us" it gives me the local number in Belgium, but the call disconnects immediately without ringing. I've tried calling from my phone and from skype.
Temp20221228S
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dec-16-2020
03:02 PM
Same here. Regular account of 18 years. Zero disputes. Just a small time bookseller. Out of the blue and they refuse to tell me why?
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Isn't PayPal too unpredictable for entrepreneurs and small businesses? in Disputes and Limitations Archives
- I got a Regions account and PayPal keeps saying no. Why? in My Money Archives
- Cannot verify account. Phone service not available. in My Account Archives
- Please check your server that handles PayPal Instant Payment Notifications (IPN) in Products and Services Archives
- why PayPal has poor security and customer service in Disputes and Limitations Archives