Hi @Helen911
Thank you for taking time out in using Community Forum as your means of communication with PayPal as our phone lines are currently closed due to unavoidable circumstance brought about by this pandemic Corona Virus (COVID19). I do understand the urgency of your concern in acquiring any contact information of the merchant and know the status of your order. I may suggest that you get hold of our customer service as they have the access to view that transaction. I know that you'll be asking as to how would i get hold of a customer service representative since phone lines are not an available options right now. Well, PayPal find a new ways to assist our customer and this is via Chat. How does it works? Customer must login to their PayPal account and go to Message Center wherein they can find the Chat Support option in which you could interact with our customer service representative as they have the capacity to view your account. Lastly, you mentioned on your post that the delivery of the item so long overdue and you want to have a refund well what i may advise to you is file a dispute. I hope this link might be of help https://www.paypal.com/ph/smarthelp/article/i-didn%E2%80%99t-receive-the-item-i-purchased-or-it%E2%8... . Hope that i was able to assist you on this matter. Stay Safe and God Bless.
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