My account access is temporarily limited, all the steps completed, but still being asked information

[MrToldi]

As the enclosed picture shows, all the steps are completed, but I got this email, they still asking me:

"Thank you for responding to our requests to further verify your information. As we cannot lift the receiving limit on your PayPal account until all requirements have been met, we would appreciate your help with completing the steps below, so that we can review your account further.

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Proof of Identity:
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As a regulated financial institution we're required to collect and verify certain information about you. At the moment you need to verify your identity by providing us with a proof of identity.

What is a valid proof of identity?
 
We accept a copy of:
- Your ID card
- Your driving licence (the plastic card, not the official letter)
- Your Passport
- Other photo ID that was issued by a government body.
 
Note: The following information must be visible on the document:
- First and last name
- Date of birth
- Date of issue and expiry
- Document ID Number.
 
Note: The document needs to be fully visible. Partial documents cannot be accepted as a valid proof of identity.

Directors
___________
 
Please update/ complete the information in the Director Information Section.

- Please update full name

- Please update the full residential address

- Please update the nationality of the Director(s)

- Please update the date of birth.

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Proof of Identity of Beneficial Owner:
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-As a regulated financial institution we're required to collect and verify certain information about your business. 
Please upload Proof of Identity for individuals who own or control 25% or more of your business's relevant assets.
If your business does not have Beneficial Owners, please upload Proof of Identity for Senior Management Official, individual who has voting rights or is in position to exercise significant authority over the finances and operations of the business.

Please upload Proof of Identity for individuals who own or control 25% or more of your business's relevant assets:
Gertrud Bonyhadi

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Letter of Authorisation:
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The document we received from you could not be accepted as a Letter of Authorisation because:

The full name for the account holder is not displayed

Once you've completed these steps and provided any additional information we may need, your case will be reviewed by one of our Account Specialists. We'll send you an email with the outcome of the review.
 
If you can't complete these steps, click 'Contact' at the bottom of any PayPal page to get more information or to contact Customer Service.

We appreciate your business and thank you for your patience and cooperation.

 

[kernowlass]

@MrToldi

Give customer services a call for an update?

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[MrToldi]

Thank you @kernowlass I called the customer services and they have sent me the link and I can upload the needed informations and documents.

Thank you for your kindly reply

[Gintasrad]

Got a similar problem. My account is limited now and then I press resolve they drop me straight to summary page... Tried three different browsers and didn't helps...