Mason

Vonniep
Contributor
Contributor

Trying to get a refund from the Mason Jar lids website, but I can't get a resolution form to show up in resolution page.  PayPal doesn't acknowledge that I even filled out a form.

Login to Me Too
1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Vonniep, 

 

Thank you for contacting the PayPal Community Forum. 

 

Please ensure you are accessing the Resolution Centre from a desktop/website, and not the PayPal app. If you are still unable to view the case details, please reach out to our Customer Support team. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

 

- Siobhan 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.