cancel
Showing results for 
Search instead for 
Did you mean: 

Limited account

DaryaK
New Community Member

Limited account

There was a fraudulent transaction on my card. An attempt to buy a train ticket with it in another country. I made a report to my bank and immediately cancelled the card for security reasons. The bank refunded the amount to me. After that Paypal set my account to limited. 

Now when I log in it says that in order to unlock my account I need to upload my ID and confirm the card. ID is fine. But obviously I can't confirm the saved card because it's no longer valid. I cancelled it at the bank. 

When I try to link another card I get an error message. 

I even tried closing the account but I can't do that either as long as the account is limited. 

I'm stuck. Can't resolve the limited issue, can't use it, can't close it. Any advice please?