After a phone call last week to PP, about 4-6 emails with the evidence proving that this seller was a scammer, and another call this morning, I was told that they have approved my appeal and sided with me.
I also pointed out that there is a forum thread going on of how this seller scammed many people out of money and suggested they get a department that monitors their own community forums for stuff like this. I also suggested that they ask for hard proof from the sellers when they claim that the package shipping label was correct and so was the tracking number, not to just rely on their verbal confirmation. The Seller Protection policy that PP has in place was clearly violated in action item #1 which I pointed out to them too.
But I was told this morning that they did send the seller's information (I dealt with Yang Lei) to the fraud department for review (too bad it is a tad too late). But I was refunded the money per the PP activity page. I am waiting for the funds to be in the bank still. But i am sure because I had the proof they could not refute, and I was very persistent (and very upset), I think that is probably the ONLY reason I was refunded.
