Item not received and claim denied?

[GoaTIR]

I ordered a yeti cooler through Abbie Webb email <removed> and they gave a tracking number that the item was delivered in early June but I hadn’t made the order until June 26th. Find that very not possible so I filed a item not received claim and it was denied because the seller provided a tracking number showing that the item was delivered. How can people get away with just stealing from us and PayPal do nothing about it. It’s just wrong.

[kernowlass]

@GoaTIR 

Paypals non receipt process is mostly automated as paypal can't vet every dispute.

Sadly if you bought from one of these China web sites or from a Social Media ad that is how those companies work.

So you need to do some leg work yourself to get your refund..........

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.