Item not has described

[tomsmit91]

Had a dispute going since feb25/21 for item not has described gave all PayPal asked for even provided ref No from eBay concerning seller I bought from selling fake and not sending items out just empty boxes I’ve just been told I’ve lost case refuse to give me details just a email address where I can complain and appeal but I haven’t got information to appeal has no one will give me it I’ve sent email to say I want to appeal and complain it’s very hard has it’s 2k and no one at PayPal is helping just referring me to get in touch with a email address just want details of what there decision was based on need facts to put my defence it’s not right to be treated this way I’ve had a few disputes but never lost any has I’ve always been in the right can anyone help me please

[WisoAltred]

Sorry, I know you're from the US, but I cannot understand your post clearly enough to provide a helpful answer. Please use google translate and write this post in your native language and then translate it to English. But from what I can scavenge;

You have a dispute, PayPal support didn't help. Community can't help you further than paypal support if you have no access or contact to the seller/buyer. I believe you're saying you got a fake item? An empty box from ebay?

Try contacting Ebay's support if you think you've been scammed.

[kernowlass]

@WisoAltred 

They are not in the U.S they are in the U.K and English IS their native language !!!

@tomsmit91 

Sounds as if you were too late to open an Ebay dispute and Paypal refused you with a paypal dispute.

There is no appeal option as such so you have x2 options.

1. 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

2.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will chargeback for you?