Issued a refund but not recieved my package back yet

[daphnelolaluz1]

Hi, I issued a refund to a girl who wasnt satifsied with her purchase ( on depop) and she said she would send back the item as soon as she got the refund in her account and that that was the only thing she'd agree to but its been nearly 20 days and I've still not recieved my package and i was wondering if there's any action I can take?

Thank you in advance xo

[sharpiemarker · Accepted solution]

@daphnelolaluz1 

Unfortunately, no. Since you already refunded there is no incentive or guarantee for the other party to return it.

Always ensure you get the item back first with proof of delivery via a tracking number before issuing refund. If the buyer refuses, tell them to file a PayPal dispute and PayPal will require other party to return with proof of delivery before PayPal refunds.