Ireland

[Kmg9]

Hi, bought a camping trolly for 30 dollars on an advert on Instagram with the PayPal link on their website, the seller sent me a 2 dollar inflatable neck support instead, so "item not as described" opened a dispute, sent all the information with pictures to paypal, sent it back to the address paypal provided with tracking, tracked it myself, and delivery address refused the item, anyway at the end of the process paypal closed the case in favour of the seller, saying i didn't send more information in the allocated time, I sent every speck of detail about this transaction, so how can paypal close the case in this way, it feels like I'm not protected from being scammed, not happy

[kernowlass]

@Kmg9 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.