I was scammed, what do I do?

[SeanLiendo]

On Wednesday, June 3rd at 8:10 PM I received an email from service with a personal and merchant transaction ID attached for a purchase. This was a payment to Dinh <removed> for an item off of a website I should have looked further into before making a purchase from. I am unsure why this transaction is not showing in my transaction history, as I used this specific invoice to create my account here, because I normally just use my Visa debit card to make transactions and the website asked me to enter that information into PayPal for a one time purchase. My bank is telling me the only way to resolve the scam and get a refund is to completely cancel my card and get a new one, so I'm hoping I can resolve the issue here first. The website is called skaramall.com, and I have already reported them to the FTC. The amount was $109.99, and I want to see if I can get my money back from here because I am never going to get the item I purchased before having to cancel my card and re-enter it into all of my saved websites, re-order a designed card, re-memorize the CVV, etc. Any help?

[Suzette44]

When you are on the pay pal website, go to help, and then the messaging center. It's a live chat with a customer service rep. Explain everything to them.

[Khwmoore]

Go online and submit a claim. That might be best. I am.waiting for my response.

[vidovic2]

Same thing happened to me. I ordered a bounce house for kids. Item weight is about 30lbs.  Scam artist provided a tracking number to PayPal stating it was delivered to my address. I never received anything. It states weight of package about 2lbs. Paypal Closed dispute as SCAM artist provided tracking number. PayPal customer service is closed, cant get anyone o the phone. Is there anything I can do?

Thank you

[Suzette44]

When you are on the paypal website, go to help and then to the messaging center. It's a live chat with a customer service rep. Tell them everything.

[vidovic2]

Thank you !

[Gammazoid]

Unfortunately, I "clicked" before I "researched" partly because of the implied protection/endorsement by PayPal.  You'd think PayPal would have a very aggressive fraud protection program for a blatant fraud situation, but evidently not ... perhaps crippled partly by COVID-19 but it seems systemic.  I used getnotify.com to see what e-mail might work and the crook (Dinh Van Dong, aka, SkaraMall.com) did open my request to cancel the order copied to his PayPal email (gmail user vipmomo054), but of course, did not respond.  I filed a "unauthorized transaction" case with PayPal (because it was the only category that MIGHT get some immediate attention), but PayPal rejected it (I presume completely automated because any reasonable human review would figure out this is an ongoing theft enabled by PayPal's neglect).  I also used their online messaging to try to get some attention to the matter, but that was a waste of time. My order is "on hold" status ... the theft MO may change to add delays into the process.   My plan is to use some of the strategies to document when the fraud when their is more evident and take pictures and make a movie of the opening of the delivery (if any), and if PayPal won't act, appeal to the Credit Card company.  What a pain.

[vidovic2]

Pain indeed. I was finally able to get to someone on PayPal message. I will contact my credit card company. PayPal does not have any customer service on the phone, just keep writing messages.

[Suzette44]

Someone just posted this on Facebook of what they did to get their refund. Hope this helps. "I just had a very similar issue. I ordered a bike that never arrived and paid through PayPal. Because they had fake tracking, my dispute was denied through PayPal. I then went to PayPal's Facebook page and commented there. I was messaged immediately. I spoke to a supervisor at my local post office and she emailed me and verified that the tracking info was wrong and what was delivered to another address was an envelope weighing five ounces. I uploaded the letter from the post office to PayPal and was FINALLY immediately refunded my money. Good luck!"

[ilamurugu]

In the Message center they are asking to check with UPS to get confirmation that the package was not delivered to my address. What are Reached out UPS for the delivery and they said they wont Provide the delivery address, this is well planned Scam, they send the package to somebody and they pick it up themself. What are all the options to get the money back.

[Suzette44]

UPS will not tell you the address the package was sent to, but they will verify if you give them your address that it was not sent to your address. The fraud department at UPS will confirm this in writing. They did for me.