I've been charged twice at asos.com and now looking for help.
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Hello guys,
I have a problem because somehow I've been charged twice for 1 order. There are 1 transaction that went through the system and it's ok. But there's another one with status: PENDING.
My bank account has been charged twice. One because of the order that went through and one because the PENDING one.
There's an Authorization that has status: PENDING. Authorization expiry date: 1 August 2019.
So, after 1 August 2019 will the money get back on my account?
What should I do now?
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Hello sh4dow27pl,
Thanks for reaching out to the PayPal Community forums for assistance with this issue. I know it can be frustrating to see a double charge on your account.
If your bank has been double charged, you may contact your bank to dispute the duplicate charge. If there is a pending authorization, then any holds on those funds should be removed within 30 days.
If you can see a duplicate charge in your PayPal account, you may file a billing error dispute. Here is how to report a billing issue: https://goo.gl/AitrMx.
- PayPal_Rich
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