I have been scammed

[Gaby46]

hello there, I am finding it very distressing trying to resolve an issue with PayPal. I bought a Nintendo switch from a fraudulent website. Only realising after I clicked buy. I had clicked onto i thought game.com but it redirected me and before I realised I had bought product. I tried contacting them but just a unhelpful generic email. I then contacted PayPal and they have been unhelpful, threatening, uncommunicative and no matter all the evidemce I have given still asking for the money. The website has so many complaints on trust pilot and it has since closed but paypal are threatening me for money even though I have an open dispute. Is this legal? Do I have to pay them only for them to give it back in 5 days? Please help! I will NEVER use PayPal after this. Just the worst experience ever.

[kernowlass]

@Gaby46 

Paypal cover you for non receipt of item OR item received but not as described so which did you open?

Also when you pay with paypal its not an insurance policy they only give you 'some' protection so you need to risk assess your own transactions after reading up on buyer protection.

I could set up a website in 30 minutes and add paypal as my payment processing and scam thousands before the claims start rolling in to paypal so its not paypals fault if you chose a bad seller or a scam website.

[Gaby46]

I have never recieved the item, any email correspondence apart from a generic. I gave PayPal all the evidence 10 mins after pressing pay so why did they pay the scammers?

[kernowlass]

@Gaby46 

When you pay a seller if the transaction is marked as 'completed' then it means paypal have paid the seller upfront and then they wait for your transfer to complete from your funding source.

If you have NOT paid them back then yes they are going to chase you for the money as you can't win a dispute for non receipt if you have not finished the payment process.

The payment of paypal upfront to the seller is more or less instant and thats why they call it instant transfer, mostly automated so even if you told paypal it was a scam 1 minute later IF the transaction was showing as complete it would be too late.

Paypal paid the 'scammer' because you bought from them and told paypal to send them the money !!!

[Gaby46]

Well i can see you work for paypal. Thank you for your incredibly unhelpful remarks.

[kernowlass]

@Gaby46 

I was giving you the facts on how paypal worked, not my fault you don't like how it pans out.

When you get advice you don't like, always best to accuse someone of working for paypal, how original  🤣

I would have given you more advice on how to resolve things once you had accepted you needed to pay first AND may well lose that dispute.

But no not going to waste anymore time here, off to help nice folks.

Bye then.