About 5 months ago I got an email saying that I had done something I had agreed not to do, but it doesn’t say what I did. I have a limitation on my account and it’s telling me I am prohibited from using PayPal. It doesn’t say how long or if at any point it expires. I have money in my account. Is there any way to get the money at this time?
If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.
If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.
Paypal also may request further documentation from you before you can withdraw those funds.
Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent. Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.
Advice is voluntary. Kudos / Solution appreciated.
