how can i get my money back

[Moin_Ud_Din]

My business account is closed by PayPal, I have submitted all the required documents but they still closed it without explanation. They said funds will be on hold for 180 days. After approx. 150 days later I refunded few customers and they transferred all my funds into their own PayPal account. And they said I violated their "PayPal User Policy" and funds are gone towards the violation I did. I asked what exactly I did they said go to their policy. They are not responding to my emails, not getting any answers, and they took all my money. How can I escalate it? how can I get my funds back? Please help.

[kernowlass]

@Moin_Ud_Din 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.