How to respond to a dispute resolution
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I have been offered a resolution that I don't agree with and wish to respond to in the resolution center. I cannot find anywhere to respond. The only button to click on is to upload shipping details. I have no intention to return the product as it needs to be returned to China. The price of shipping is more than any potential refund.
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In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/ca/for-you/shop/refunded-returns
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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