How to recover my money if I didn't receive the product ordered

[Gabriel198]

I have ordered an Canister Steam Cleaner value 20USD and 10USD shipment cost.

I received an mini USB vacuum for PC value 2USD.

I made a claim for a full refund and now I have to send the mini USB vacuum back to the seller in order to get my money back, but that implies a cost of 20USD.

Tried calling PayPal and message to Customer Support but no answer.

To my claim I can't add any messages I only can put tracking number or cancel. If I cancel I won't receive my money back.

What can I do?

[sharpiemarker · Accepted solution]

@Gabriel198 

Sorry, you must return item in order to get a refund. That is how they resolve significantly not as described claims. They won’t let you keep item and money. If you fail to return, they close your case.

Alternatively, if you paid with credit card, you may dispute it through your credit card instead to resolve it with card issuer exclusively.