I paid for some raised garden beds but can't contact the seller (no email address was given). I tried disputing transaction hoping to get my money refunded but PayPal said I don't qualify for payment protection and closed my case. I can't file a claim against the said "company" as I don't have an address. How can I get my money back or the item that I paid for? I need assistance and thought PayPal transactions were better regulated to help the buyer.
I paid through my PayPal account that has my debit card linked to it. The money was indeed taken out of my account, I have the order number, transaction ID as well as the name of the "Company" name I bought from. I thought I was ordering from an online Walmart Store but evidently I was wrong. I filed a problem stating I didn't receive the product ordered (Elevated self-watering raised garden beds). PayPal resolution center closed my case & now I can't file a claim against the seller.
My account just says Paypal payment. I tried filing a claim as soon as I found the beds cheaper with a different seller. Since I had no way to contact my original seller paypal said my claim for a refund didn't meet the qualifications for the refund & closed my case. This was all done since the 14th of Aug so the 60 days was far from up.
I just learnt that a lot of PP disputes are automatic and are not done by a human. Go to the contact centre and ask to deal with a consultant. They can appeal your decision and it gets looked at by a person.
I finally go hold of a human who said he'd send an email to the seller & is giving her til the 18th to either send me the goods or refund my money. So I'm just waiting to hear back from them.
