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How can I cancel an order? What can I do to get the charged amount removed from my PayPal card?

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How can I cancel an order? What can I do to get the charged amount removed from my PayPal card?

On May 21, 2020 I ordered a software package from DRI Advanced System Repair. The button I clicked was for $29.95. The bill charged to PayPal was for $64.42. I never opened the program or used it. I wanted to contact the seller but got this message - "We have no posted address on file." I can't talk to anyone at PayPal because of the pandemic. What can I do to get this charge off my PayPal business debit card?