Horrible Customer Service

[johann50]

I ordered a golf chipping set from a company in China. The amount was $25.78. After 2 months all I got was a golf ball. I sent in a dispute. Payal contacted the seller. The seller wanted me to send back the golf ball. The postage was going to be $17.50 to mail the ball to get a refund of $25.78. I sent Paypal a message stating that it was not worth my while to send the ball to get just $8.00 back. I wanted them to interced on my behalf. They never got back to me and then they denied my claim. 

There is no number to call. No email address to sent an email explaining my situation. I have never liked using Paypal and now I know why. I have never had issues with my credit card companies. 

I WILL NEVER USE THIS CRAPPY SERVICE AGAIN!! Use your CC instead!!

[kernowlass]

@johann50 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.