Help!!

[Dezzdini]

So I recently just bought some shoes from a website that I thought was a legit website but with further investigation I believe it is a scam but after I sent the money. I hurried and filed a case which I have never done before and I believe I did it wrong because paypal disregarded my case and closed it without my refund and I cant open a new one to file again for my lost money, what should I do?

[sharpiemarker]

@Dezzdini 

Do not report transaction as Unauthorized in such cases. Report as Item not Received instead. Now you have to reach out to customer service and let them know you filed the wrong report:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[Dezzdini]

Will I be able to get a representative during the COVID-19 virus?

[sharpiemarker]

@Dezzdini 

The phone lines maybe off for the time being unfortunately but you may message them but be patient as response times may take longer due to reduced staff.