Help to close a case/claim
Wibblypiggly
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Posted on
Aug-21-2019
03:50 PM
Hiya, I have 2 open cases in resolution centre at the moment and the item for one of them, which is being reviewed by PayPal currently, arrived in the post today so I am trying to close the case. On the one that is still in dispute there is a button at the bottom of the page to cancel claim or change claim type but this button does not appear anywhere on the page for the one I want to cancel. Any ideas why?
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Disputes
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sharpiemarker
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Aug-21-2019
03:52 PM
Probably because it is under review status. Contact customer service to have them close the dispute:
Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Or private messaging via social media:
Facebook: https://www.facebook.com/PayPalUK
Twitter: @paypalUK
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
Wibblypiggly
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Aug-21-2019
04:06 PM
Thank you for that I will message them about it. I think they should really keep the buttons on all claims just in case it is resolved last minute 🤔 x
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