HOw do I get information to paypal about a dispute they closed in the merchants favor

Dunior
New Community Member

Case ID D-116721383 I received a message that this was closed in the merchants favor because they supplied 2 different tracking numbers, neither of which are about what I ordered, one is 33 lbs, and sent from Amazon, the other is less than a pound and both were sent to addresses other than mine, how do I get this info to paypal.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dunior 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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