HOW TO GET TELEPHONE SUPPORT FOR PAYPAL HK AS A CUSTOMER?

SwissFrank2
Contributor
Contributor

I've followed the instructions on pages such as https://www.paypal.com/hk/smarthelp/article/how-do-i-contact-paypal-hong-kong-customer-service-faq19...

However, I never have the "Call Us" option.

 

I have been trying to solve a limit on my account for SEVEN WEEKS using the resolution center, and every answer does not seem to read my question.  In the last ten days, I am only getting an automated FAQ-type answer, saying that if it doesn't answer please respond with more information.  I've done so six times and only get the same FAQ-type answer.

 

 

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2 REPLIES 2

Salmonbrown
Contributor
Contributor

Me too! Nobody ever gets in touch! Rubbish

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kernowlass
Esteemed Advisor
Esteemed Advisor

@SwissFrank2 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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