Fraudulent transactions

Caz1980
Contributor
Contributor

Hi can anyone please help? We have logged onto paypal for the first time in a while and have discovered that roughly £360 has been debited over the last month or so to roblox. We have not made these payments, £200 has come out of our bank account via the debit card attached to paypal, the bank has refunded that amount to us, but the other £160 came straught from our PayPal balance, how do we get the £160 paypal money back? I have tried to open a case using the PayPal resolution centre but it just keeps saying i cannot dispute a transaction of this kind?? We need that £160 back it was meant to be used to buy a new mattress for our babys new toddler bed Many thanks in advance

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Caz1980 

 

Please contact customer service for assistance:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

 

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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