Fraudulent activity

[Tom2611]

How do I contact PayPal via email to report fraud?

[sharpiemarker · Accepted solution]

@Tom2611 

To contact customer service for assistance:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Or to report a transaction online:

Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" and choose the most appropriate option:

(Note: the option you choose makes or breaks your claim so choose correctly!)

I didn't receive an item i purchased  

The product or service [the entire order] was not delivered to you.

I received an item that's significantly not as described  

The product or service was significantly not as described in your order. 

I want to report unauthorized activity  

Report suspicious activity, transactions and account changes you didn't authorize*. 

I have a billing issue  

Report issues with transaction amount, duplicate charges, refunds or canceled subscriptions.

*Meaning someone broke into your account and did something without your permission or knowledge. This does not include paying someone you didn’t know was a scammer or by mistake. Choose from the first two (2) options for such situations.

If you sent payment as friends and family, you won't have the first two (2) options because friends and family payments have no purchase protection, because it is considered a "gift" payment, so no refunds or filing disputes on PayPal, it will get denied. If you paid with credit card, you might want to try and dispute through your card issuer instead, if permitted.

Please read Buyer Protection terms:

https://www.paypal.com/webapps/mpp/paypal-safety-and-security

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#purchase-protection

If paid through PayPal guest checkout, look for PayPal receipt email with the receipt ID number at the bottom. Call customer service and provide receipt ID number to open dispute based on the options listed above.