Fraudulent Seller

ryanbuck1990
New Community Member
I purchased two pairs of pants from a company claiming to be American owned and operated. The items ended up shipping from China and took well over 30 days to be delivered after they claimed to be delivered in 7-10 days. When I requested a refund they would try and offer a 15% refund. There website stated that they offer 100% money back guarantee. After filing a claim with PayPal, they decided they would offer 100% refund after I paid almost $100 for international shipping. There website says nothing about the buyer being responsible for return shipping let alone international shipping. Any ideas on how to approach this? PayPal has already stated that they cant do anything about companies scamming American citizens, they claim to only be the middle man. Any help would be greatly appreciated.
Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@ryanbuck1990 

 

Websites from China tell lies.


Chinese Web Sites or on Facebook easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

 

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Dell14z
Frequent Contributor
Frequent Contributor

Kernowlass gave you good advice. I had a transaction that wasn’t being handled properly. I contacted my bank and they issued the credit right away. That was last Wednesday and today I received snail mail from the bank confirming the permanent credit. 

I don’t use PayPal too often as I prefer my bank debit card. But your bank provides greater protection. PayPal is the middleman. 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.