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Good luck getting PayPal to refund your money or do anything about it. I ordered two camping chairs that were also rockers from this company and received two child's mesh foot stools. I paid for them through PayPal - always thinking that PayPal backs their buyers so if there is an issue with your product you can count on them to help you. NOT
I filed a dispute against the company because the product I received was NOTHING like what I ordered. I even sent PayPal pictures of what I ordered right from Facebook and what I received. They got back to me saying the company would give me half of my money back ($20). Since the two foot stools aren't even worth $20 I said "no", that I wanted a full refund. They got back to me saying if I returned the product to them (in China) they would give me a full refund. I filled out custom forms online and took the information to the Post Office and was told it would cost $56 to return the item to China. The weird part is I still have the envelope my items came to me in and it was from Chino, CA.
I have gone to way too much trouble already to get credit for something I ordered that was an obvious scam. I have sent another email to PayPal asking what they are going to do about it and am waiting for an answer. So far two emails have come back with nothing but copied information from their website about their policies. No help at all.
Save yourself a lot of time and headaches - DO NOT ORDER ANYTHING FROM THIS COMPANY!!!
I had a case open with the camp chairs - first I didn't receive them - then they sent the 10" foot stools. I changed my dispute to not as described. Dongguan offered me $19.99 of the $39.98 I spent back. I declined. After many delays, they offered me full refund if I returned the stools. I checked - it was $50 to return them which Paypal said they would reimburse $30. I didn't feel like throwing good money after bad so I told them how I felt they were not on my side after I had been with Paypal for 20 years, that the email and website for Dongguan were closed and attached a picture of the stools. That was yesterday. Today I received a full refund. I am so glad they did and I will check out reviews before I order anything that seems too good to be true. Good luck with yours.
They didn't ban the company. They just helped the company scam me out of $60 USD! I wish I would have looked here before ordering