Same thing here. Ordered a Garden kneeler, supposed to come with a tool pouch, clearly says INCLUDES TOOL POUCH and OWNERS MANUAL, so you'd think it's included, well. I paid, luckily only $15.99 + $6.99 expecting to get a Garden Kneeler/Seat, a tool pouch and even an owners manual, so you would think!! Well, only got a tool pouch. This goofy little thing that's not worth $5 that I now have $22.98 into. I had complained that I hadn't received the rest of my stuff, they took forever to respond and then when they did, they kept asking for an explanation of my problem. I told them repeatedly I only received the tool pouch and not the main part of my order. After that for several back and fourth emails, they state that I only purchased the tool pouch. I said, 'Say What??" In more than one spot on the add, it clearly says Tool Pouch included. At one point it clearly says in the same sentence. Tool pouch included and Owners Manual included. Well, after they wanting to see pictures of what I got and my receipt, they then said that I didn't read the add correctly and I only ordered the tool pouch. Then they offered me 1/2 my cost, which I'm sure doesn't include the shipping. I've now escalated this to paypal ( before it was just between them and I ) so now I've contacted Paypal and from what I'm reading here, I better not expect much. I will take it to the Sales commission if I don't get full pay and report this company as far as I can. They have too many complaints against them, and I will also be complaining to Paypal to not do business with this company.
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