Faulty product, seller stopped making contact.
Callielalala
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Posted on
Nov-06-2019
01:44 PM
I paid for an item via my card on ebay so my first question is if paypal is able to claim that money back even though I didnt techincally make it through paypal? I am unable to make a dispute as it doesn't show up on my paypal. The ebay warranty is up unfortunately, as I was messed around for so long. I was promised a replacement but the seller has been out of contact for a couple of weeks, so I'm obviously not too happy. Is the only way to start the process by phone call? I am unable to call, and the message center doesn't show the transaction so I'm unsure of what to do! Any advice massively appreciated!
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kernowlass
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Nov-07-2019
02:45 AM
Why doesn't it show on paypal, did you pay as a guest buyer?
If so then.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
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