I bought from a seller and they still haven't started on it

Gooeygaster
Contributor
Contributor

I bought from a seller in March of this year with a promise of it being complete in June-July of this year. It's September and not only have they not started, there's also 40 people in front of me in line. Their most recently completed order was first posted in January 2020 and just finished a year and 8 months later in August. 

I have asked the seller for a refund because I was expecting to have this product by now and I can tell that I'm not gonna have it any time soon, but they say since the materials are already bought they won't even do a partial refund. 

I'm not sure what to do in this situation, I feel like I'm obligated to get my money back after all this time of waiting and no contact from them about progress or anything. I've just been watching the queue for the past few months hoping it'll speed up, but it's going to easily be another year before I start seeing any progress. At this point I just want my money back. Help. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gooeygaster 

 

You only have up to 180 days to open a Paypal dispute for non receipt of item so  you 'may' be too late dependent on when in March you purchased it?


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
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