Ebay Refund

dkellyd95
Contributor
Contributor

I recently purcased an item off ebay and promptly paid for it. Within minutes of the payment I received an email saying that the account that i purchased from had been compromised and that it was no longer online. The email said to contact paypal to request a refund and though the money has been taken from my account there is no sign of it in my recent transactions. I've also tried to phone paypal on 4/5 occasions to whichh I was put on holf for 10+ minutes. 
Has anybody here experienced something similar with ebay, and if so how was it resolved?
Thanks.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@dkellyd95

 

Did you pay for it by logging in to your paypal account OR via a card using the sellers paypal option ie as a guest buyer?


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dkellyd95
Contributor
Contributor
I think I paid for it using my card using a guest account. Thanks for the reply
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kernowlass
Esteemed Advisor
Esteemed Advisor

@dkellyd95


If you need to open a dispute for a 'guest buyer' transaction then you can.......


1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.




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