Hawalili.com is another scam company. I bought five shirts from them mid-November. They appeared on my credit card as "Chicvgroup Rayleigh Gbr". I received one or two shirts at a time over the next month. Not one of them fit, all for different reasons.
When I asked to return them, they sent me the email below. They don't say anywhere on their site that they are in or ship from China. When I still wanted to return, they upped the refund offer to 25%. What a scam. Stay away from Hawalili.com!
"Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https://www.hawalili.com/information/Return%20Policy
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Thanks for your patience! Please don't hesitate to email us if you have any questions. "
