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Does Pay Pal always take forever to resolve disputes?

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Contributor

Does Pay Pal always take forever to resolve disputes?

I am new here and not sure what to think. I ordered an item on July 16, 2020. I never received this item.Then on August 4th I sent a message to PayPal to start a claim. They of course told me to contact the seller. When I told them I already tried with no success, they never got back with me. I then started a dispute. they have had my case in resolution since.  The resolution date keeps being pushed further and further out with no communication at all. Is this normal?!!!!!