Disputes

[GabrieleMors]

Hi everyone, I opened a dispute for 3 payments to a Web agency which didn't deliver their work as promised. Now they don't answer anymore my emails. I opened the dispute with the wrong reason " unauthorized transactions" but of course PayPal closed the case because actually I did authorized and I had to use another reason. Now I am not able to open a dispute on that payments anymore. PayPal email is automated stuff and the phone number is unavailable. Can anybody help?

[kernowlass · Accepted solution]

@GabrieleMors 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[GabrieleMors]

Thank you for your email. I was stupid and opened with unauthorized as it let me select all transactions instead of 1 by 1 claim. I tried to contact them over the phone it's been impossible so far. I will keep trying.

[ruishan]

Hi,

Did you manage to dispute your transaction? If so, could you let me know how you managed to resolve it?

I tried disputing my claim - was charged for an order that was never processed, and Paypal declined my dispute.

There is NO ONE I can speak to to get this sorted, which is very frustrating.