I purchased some items of clothing from a seller that was being heavily promoted to me on Facebook and Instagram last year in November. The items did t arrive in time for what I needed in late December so I looked at comments on their Facebook page as I was worried I’d been scammed. In the comments people were saying how the site is a scam and they never received their items. I went to PayPal and filed a dispute, after filing the dispute a package arrived, it was half of the items I ordered, however the quality was terrible, it wasn’t what they advertised. The most expensive item wasn’t in the package. In the dispute correspondence the seller said they would send the final item when they had it (they sold me an item they didn’t have). PayPal found in favour of the seller as they provided a tracking number. I can’t reopen or file a new dispute even though much more evidence has come out. I can’t contact anyone at PayPal at this time. I’m assuming because the seller knows I filed a dispute and they won they aren’t even going to send the other item which I’m assuming either doesn’t exist or would be horrible quality and not what was advertised. I’ve used PayPal for ten years and never filed a dispute, I’ve been fraudulently scammed out of over $400 by a site that was promoted heavily on social media and its making me wonder why I even use PayPal if they’re going to allow their customer to have money stolen and sellers to commit fraud? Is there anyone who can help or any course of action I can take? Can I speak with a person or is everything automated by PayPal now?
