Disputes and Frauds

cj2a
Contributor
Contributor

How does Paypal make a ruling on a dispute by only a tracking number? The dispute was that I didn't get everything I ordered. I ordered some items from a vendor and I received what was supposed to be 4 different tracking numbers. (There were only 3 unique ones.) Basically the vendor only created a label for these and sat on it for a month. He then said he was fixing the issue and one of the tracking numbers now had activity on it. I received a box with that tracking number, but only a subset of what I bought. The vendor would not return and correspondence. I opened a resolution ticket regarding this. The vendor never responded again so I escalated. Yesterday I received a mail saying the dispute was closed because the seller was able to give a tracking number! In my write up I said there were tracking numbers for the items I never received that just had labels created. I bought an item on ebay last month and didn't notice this was the same people. They were able to manipulate the way ebay records that it was delivered by sending the item to themselves. Ebay thinks the item was delivered, but if you look closely, it was delivered back to the address the vendor is at! How can I talk to a human at Paypal to get them to understand the situation? Thanks.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@cj2a 

 

You should have opened a dispute for items received but not as described ie insufficient quantity / incomplete order.


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cj2a
Contributor
Contributor

I wrote that in my dispute.  I don't think Paypal even read it.  I don't see any entry that the seller ever responded.  Because there was a tracking number on it, it appears they automatically rejected it.  How can I appeal?

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