Dispute status is still open on transaction summary but closed in resolution center
ibrahimsyah
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Posted on
Oct-20-2020
06:12 PM
Hello There!
I have a problem with my transaction. I've sent a huge amount of money to wrong account. After I realized my mistake, i opened a dispute to request money refund. At the same time, i'm also contacted the merchant to do a refund. They accept my refund request and my case is closed in resolution center as you can see in the image below.
But in transaction summary, i still noticed "There is an open dispute associated with this transaction. Visit the Resolution Center to view status ."
Is this normal? or i need to do additional steps so i can get my money back?
Thanks! Best Regard,
Ibrahimsyah <removed>
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