Dispute help with credit card payment through Paypal to a vendor

[TChiba]

Hello,

I purchased a product from a vendor that requested me to pay through Paypal.  I used a credit card to pay.  The vendor has contacted me and stated they do not have the product in stock and will refund me.  However, the vendor has taken no action.  I believe because it was a credit card transaction it does not show up in my transaction history so I cannot refer the payment to the dispute resolution centre.  Does anyone know how I can contact the dispute resolution centre about this if they can help?

Thanks

[kernowlass]

@TChiba 

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.