Lots of folks here complaining about "bogus" decisions, and from what I read (which is just one side of the coin), there are merits to it. I also got a tracking number with the wrong weight and wrong destination.
My case is still pending, but I beg you people:
READ THE PAYPAL ARBITRATION AGREEMENT, IT IS ACTUALLY QUITE FAIR
I am so sick and tired of people complaining about being "forced into arbitration". This attitude is a ruse, stoked by class-action-lawyers. Arbitration agreements can work very well for both sides, and the PayPal agreement (similar to Amazon's) is rather "consumer friendly". The key point is this:
1.) You file a demand for arbitration with PayPal, certified mail.
2.) PayPal lawyers will review and likely come to a reasonable decision.
3.) If they decide against you, you get a shot in an arbitration hearing.
4.) PayPal pays for everything except postage if your claim is under $10,000 and not frivolous.
Pay attention to point 4: PAYPAL will foot the entire bill of arbitration proceedings, around $2000 and up, regardless of who wins. That's why PayPal will decide in your favor to avoid the arbitration costs, unless YOUR CLAIM is bogus. If you file bogus arbitration demands, I hope you get trampled by a Clydesdale.
Just phrase your demand CLEARLY, this is the first time the lawyer hears about this, and they don't want to read your memoirs. State what happened, state that the seller was being deceptive, state that they've clearly done that to a lot of buyers, state that as early as date xxx Paypal should have been aware of the fraud, and then state how Paypal's decision was unreasonable; finally state what you want (i.e. your $$$ amount that you want back). That should do the trick.
Make sure you print out the bogus UPS tracking information before it disappears of the UPS site, I'm not sure what their retention time is. Also, ideally you printed a confirmation of the order so that you can show what you ordered, and how the destination city and weight are usually not matched to the product.
