I am in NZ and 3 days ago i purchased a pair of shoes which was listed for 90 Euros with free overseas shipping. I did a buy now and during the checkout process I entered in my card payment but without logging into my PayPal account. However there was one tick box which made my payment shows as PayPal payment even though it isn't showing in the transaction history in my account! Few hours after I paid for it, the seller emailed me that her phone is broken and she couldn't ship my item because I need to pay 30Euros more and she asked me to cancel my purchase. However, I could not cancel it because I have paid for it and the money has come out from my bank. I emailed the seller back and said that she needs to refund my payment, but she said she will get back to me in 3 days due to her phone broken and not being able to access her app to perform the refunding But suspiciously, during the same time that she emailed me to cancel my purchase, this seller has put up a new advertisement with the exact same shoes, only now with 30 euros shipping, without even trying to refund me first! The fact that my payment does not show in my PayPal account, how do I open a dispute? Please help
