Declined a refund
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Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.
Advice is voluntary.
Kudos / Solution appreciated.
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Hi @TomPalmer1,
@kernowlass does have a great suggestion. Make sure you cancel any recurring agreement you have with this merchant. The reason we deny claims like this is that we are unable to tell if there was unauthorized access as your PayPal account wasn't compromised. When you set up these recurring payments, you give this merchant the authority to charge you whenever. You would want to work with the merchant directly when it comes to discussing refunds for these transactions.
Thanks,
Drew
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