Customer service isn’t open?!

[Kaybee11982]

I have opened two disputes against the same company I bought an item from. I’ve contacted them through email and didn’t hear back. I’ve sent numerous emails and the last night I sent another and the email doesn’t exist, neither does the FB page. And the tracking number they gave me was bogus!  Wonderful........so it’s been over a month and I didn’t get my item so I got ripped for of $30? PayPal closed the two disputes I opened and said they didn’t go in my favor. They “said” the seller contacted them and ruled in their favor. Sorry....don’t buy it. So who can I talk to about this?! I need that money back since times are a bit tough right now. 

[kernowlass]

@Kaybee11982 

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

Which dispute did you open, non receipt of item was the one you should have selected?
HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.

[Kaybee11982]

So I can't talk to anyone from PayPal about this? They gave a website and a contact email but now it's bogus. I've opened two disputes since the beginning of April and PayPal dismissed both.

[kernowlass]

@Kaybee11982 

Well if you are not going to give some info and say what disputes you opened as i have already asked then sorry can't advise you any further unfortunately.