Customer refused to accept delivery at the door.

[Matsyaveda]

Hi,

We shipped an order and customer refused to accept the delivery at door. But still paypal has refunded the money to customer.

Pls see case : PP-D-50963516

Why we the seller has been penalized for customer's actions ?

[kernowlass]

@Matsyaveda 

If refused then you should get the item returned back to you.

[Matsyaveda]

@kernowlass 

DHL ecommerce destroys the packet. They do not return to seller.

[PayPal_Olivia]

Hi @Matsyaveda,

I'm sorry to hear that the item was not returned to you by the shipping company. PayPal requires that the item be delivered to the recipient for a claim to be found in the seller's favor. Using a shipping service that would return an undeliverable item would be the safest option for future transactions. 

Olivia