- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
- Labels:
-
Disputes
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you wanted a partial a refund, resolve it with the seller within the dispute stage, for once you escalate to claim, it seems like when PayPal decides and there's no other choice but return for full refund. This is the second case I have seen since yesterday that buyer wanted partial refund but since the case was escalated that option is off the table.
Contact customer service for assistance in seeing a possibility of getting a partial and no return:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Say "Live Agent" to the automated recording.
Or private messaging via social media:
Facebook: https://www.facebook.com/PayPalUK
Twitter: @paypalUK
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you wanted a partial a refund, resolve it with the seller within the dispute stage, for once you escalate to claim, it seems like when PayPal decides and there's no other choice but return for full refund. This is the second case I have seen since yesterday that buyer wanted partial refund but since the case was escalated that option is off the table.
Contact customer service for assistance in seeing a possibility of getting a partial and no return:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Say "Live Agent" to the automated recording.
Or private messaging via social media:
Facebook: https://www.facebook.com/PayPalUK
Twitter: @paypalUK
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Payment missing in My Money Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- PayPal credit in ebay auction purchases in PayPal Credit Archives
- eBay, PayPal credit in PayPal Credit Archives
- Counterfeit product return in Disputes and Limitations Archives