Charged by a fake Chinese Dyson company

BethG2
New Community Member

My credit cards were charged by a fake Dyson company. No product was ever ordered or shipped to me yet PayPal said “the transaction was authorized.” They suggested contacting the seller. The SELLER does not exist. All info on the SELLER INFO that PayPal offered is fake. So PAYPAL... (PAYFOE) how exactly do you reason supporting a fake company that never sends product ? I disputed this, appealed it, and they still side with a fake Chinese communist company.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@BethG2 

 

Why did you open a dispute for unauthorised and not non receipt of item???????


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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