Case closed and didn’t receive full shipment

[Louai123]

I placed order November 2020 and received shipment missing item on April 2021. PayPal closed my refund case after receiving the shipment. How can I ask for refund for the Irma not received. PayPal says protection is expired

[PayPal_Olivia]

Hi @Louai123,

I'm sorry to hear that you received a shipment missing an item. When you opened the dispute, was the reason listed as Item Not Received, or Significantly Not As Described? If you did not receive anything at all, the first would be appropriate because it can be resolved by requiring tracking or a refund. If you received something but an item was missing, you would need to open The Significantly Not As Described dispute.

If the wrong dispute type was selected, please contact Customer Service to request a second look at the situation and a change to the type of dispute. A representative can review and see if that would be possible. To find your contact options, please click Contact at the bottom of the PayPal website.

I hope this helps!

Olivia

[Louai123]

At the time I opened a dispute there was nothing received at all After few weeks of dispute I received the shipment missing an item and case closed. Now the I can’t open a new dispute that I received missing item

[PayPal_Olivia]

Hi @Louai123,

I'm sorry to hear that. That would be the expected result if you did not update the reason for the dispute after receiving your shipment before the case was decided. Since the case is now closed, you will have to check with Customer Service to see what your options are at this point.

Olivia