Can't Open a Case - Suggestions?

[DaveInDallas]

So I ordered a sweatshirt for my son from an overseas seller.  They sent me one completely different than what I ordered. I tried opening a case on it.  I was instructed that I had to ship it back with tracking.  I replied back that the cost to do that is over $100 via UPS/FedEx/etc.  I then get a reply that PP will pay for return shipping.  Of course - that's only $30.  The sweatshirt was $53.  PP closed my case because I didn't provide a tracking number to ship it back. Now I can't open a case on the item anymore.  I get the lovely message when trying that says "something went wrong on our end, let's try that again".  I feel like I've gotten **bleep** because the seller sent me the wrong product.  Thoughts or suggestions?

Thanks!

[kernowlass]

@DaveInDallas

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.


Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.