Buying 2 items, received only 1 item. Buyer protection?

[moengoet]

Hi,

I was buying a Jabra Elite Active 75t in ebay, using Papyal's account. I bought 2 items. But the seller shipped 1 item only. Ask the seller, but no response within 1 month. Then open a dispute. But sadly, Paypal did confirm with this: (for a US$ 120, I should go to a police station? Where is the buyer protection?) I already posted a picture of the item to Paypal (along with the USPS box / cases that didn't fit two items). What do you guys suggest?

To continue with this investigation, a report must be filed with a law enforcement agency or government organization. You may choose to contact your local law enforcement agency (such as your local police or sheriff's department) or you may choose to file a report with any other governmental agency of your choice.

Filing a report with a law enforcement agency or government organization

• Contact a law enforcement agency or other governmental organization (either in person or online) to report the issue
• Report specific details regarding the item you received
• You must obtain a copy of a report from the law enforcement agency or governmental organization and provide it to PayPal
• The report must contain the following information: It should be on the agency's or organization's letterhead or contain a stamp or seal or some other information that indicates the report is official documentation

• It should clearly explain the details of your issue
• It must include the agency's or organization's contact information

Any documents you provide may also be supplied to the seller.

[PayPal_Iris]

Hello @moengoet,

Welcome to PayPal Community! I understand you may not agree with the suggestions supplied to you through the dispute. I know this can be very frustrating. Typically, pictures or screenshot are not acceptable and would request a legal document to be supplied to support your dispute or claim. If the transaction is eligible for Buyer's Protection, you will be offered this coverage as long as all requested information/details have been supplied adequately. 

I hope this helps!