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PayPal protection scheme with no account

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Poukh
New Community Member
Posted on
How do I open a claim if I had no PayPal account while buying? E.g. how unregistered users use PayPal protection scheme if buying by credit cards? Email says my transaction secured by PayPal, so how do I utilize this security please?
3 REPLIES 3

PayPal protection scheme with no account

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kernowlass
Esteemed Advisor

@Poukh 


You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.

PayPal protection scheme with no account

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Poukh
New Community Member
Thanks for your inputs, email confirmation clearly states transaction covered by PayPal buyer protection scheme, do you think it's fraud to attract more customers? Is there any direct email address I can use in PayPal? Thanks again

PayPal protection scheme with no account

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kernowlass
Esteemed Advisor

@Poukh 

 

Try reading paypal olivias reply on this post about a guest buyer transaction.

https://www.paypal-community.com/t5/Disputes-and-Limitations/Purchase-made-as-GUEST-not-using-PayPal...


Advice is voluntary.
Kudos / Solution appreciated.

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